FREQUENTLY ASKED QUESTIONS

 

MY STUDENT IS NEW TO THE US. CAN YOU HELP GET HER/HIM ORIENTED?

Yes! We are excited to help your student get acclimated. We will greet your student at the airport when they first arrive, and help them move it. He or she can call on us at any time as they settle in. We are happy to be a resource for new students and to answer any questions they may have.


WHAT’S THE DIFFERENCE BETWEEN A GUARDIAN MEMBERSHIP AND A COLLEGE MEMBERSHIP?

The Guardian Membership program is designed for families who would like CSS to act as an extension of their family while their child is in the US. We work directly with the parents and the student to make all decisions. The College Membership is designed for Boston-area college students who are interested in our services on an a-la-carte basis. All services are available with both memberships.


I’M CONCERNED MY STUDENT IS HAVING A HARD TIME ADJUSTING TO THEIR NEW SCHOOL AND ENVIRONMENT. CAN YOU HELP?

Yes, it is our main goal to help the student with every step of the transition, academically, socially, and emotionally. We will connect directly with the student and their advisor, if appropriate, and create a plan of action to ensure a smooth and easy adjustment until the problem or issue is resolved.


I’M WORRIED MY STUDENTS GRADES ARE SLIPPING, CAN YOU PROVIDE HER OR HIM WITH A TUTOR?

CSS has a vast network of tutors who work with all grade levels. We work to connect your student with the best match for her or him.


I AM NOT SURE WHO TO CONTACT AT MY STUDENTS’ SCHOOL. CAN YOU REACH OUT TO THE SCHOOL FOR ME?

We will happily connect with teachers, professors, advisors and coaches on behalf of the student and the family.


IF MY STUDENT NEEDS MEDICAL ATTENTION ARE YOU ABLE TO COORDINATE DOCTOR OR HOSPITAL VISITS?

We have strong relationships with many local doctors and hospitals and can help your student choose and doctor and arrange an appointment.


IF MY STUDENT HAS AN EMERGENCY AFTER BUSINESS HOURS CAN HE OR SHE CONTACT YOU.

Absolutely. We have 24 hour phone coverage and can promptly respond to any issue that may arise. We specialize in crisis resolution with discretion and professionalism.


MY STUDENT IS GRADUATING/WANTS TO TRANSFER TO A NEW SCHOOL. WHAT DO YOUR PLACEMENT SERVICES ENTAIL?

Our placement team will work with your student to identify the best schools for him or her to apply. We will guide the entire application process to ensure all materials are reviewed thoroughly and submitted promptly.